i cannot load the exam center, HELP!

Hello Monica Larson,
I would contact IDEA directly:

IDEA Health & Fitness Association
10190 Telesis Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-Free: (800) 999-4332, ext. 7
Fax: (619) 344-0380
Business Hours: Monday through Friday, 6:00am-5:00pm Pacific Standard Time
General E-mail:
contact@ideafit.com

Thank you,
Natalie aka NAPS 2 B Fit.